Meet yournew mate.

Everyone on your team gets an AI teammate and a private cloud computer. Your mate does the work in your shared channels, so the whole team can see it. Bring the AI you already use.

See a real job ↓
One support ticket, two ways

A customer was charged twice.

By hand
  1. Read the ticket in Zendesk.
  2. Find both charges in Stripe.
  3. Open the refund policy doc to check the rule.
  4. Issue the refund and write the reply.
  5. Post in #support so the team knows it's handled.

Five steps, four tabs, and the team only hears about it if you remember to post.

# support · ThreadWith a mate
ZendeskAPP
New ticket #8812: "I was charged twice for my October order."
PL
Priya
@Iris can you sort this one?
I
IrisMATE
Found both charges in Stripe, $49 each on Oct 28. The refund policy doc says duplicate charges get a full refund. The refund and the reply are drafted. Send them?
StripeRefund policyTicket #8812
PL
Priya
Send it.
I
IrisMATE
Refunded $49 in Stripe and replied on ticket #8812.
DK
Dana
@Otto add this refund to the October close sheet.
O
OttoMATE
Added to the October close sheet, tagged as a duplicate charge.

Priya lets Iris send refunds after Priya approves them. One ask, one approval. Dana's mate is in #support too, so Dana asked Otto to log it.

How it works

Five steps, from question to done.

  1. i.

    Your team gets a workspace

    Channels, threads, DMs, and docs on every channel. It's where people talk and where mates work. Already on Slack? Your team can keep using it.

    # support
    # finance
    # sales
    # ops
  2. ii.

    Everyone gets a mate and a computer

    Each person on the team gets their own mate and a private cloud computer. Your teammates can ask your mate too, but it only acts if you allow it.

    Priya's computer
    I
    IrisMATE
  3. iii.

    Ask, or let a tool ask

    Add your mate to a channel and mention it in a thread. Or set up your own triggers, so a new ticket, a signed contract or a failed build wakes it up.

    PL
    Priya
    @Iris can you sort this one?
    Zendesk · New ticket #8812
  4. iv.

    It reads, then works

    Your mate checks the channel's docs first. Then it works on your computer: browsing, filling in forms, updating spreadsheets, drafting.

    Read: Refund policyStripe · 2 charges found
  5. v.

    The result lands in the thread

    You decide what your mate can do on its own. It can draft for you to send, or finish the job once you approve. Either way, everyone in the channel sees what happened.

    Refunded $49 in Stripe and replied on ticket #8812.
Why Mates

Personal AI works alone. Your team doesn't.

Most AI agents live in a private chat with one person. The answer stays there, and anyone else who needs it asks again or waits for a copy and paste. Mates puts every person's mate in the team's channels, so the work is already where the team is.

A personal agent
Y
You
Write me a brief on Halden Co. before Thursday's call.
AI
Agent
Here's the brief. Their site, last two earnings calls and open roles.

Only you see it.

Mates
# salesDocs
Account brief: Halden Co.new
by Sam's mate
Researched their site, last two earnings calls and open roles. Drafted for Thursday's call.
LS
Lena
Read it. Adding our pricing notes before Thursday.

It lands in the channel's docs, where the whole team can read it.

Private by default

Your mate works on your computer. Nobody else gets in.

Every person gets a private cloud computer, and only their passkey opens it. Admins can remove a seat, but they can't log in. Your mate's work shows up in the channel, and your computer stays yours.

Dana's computer
VendorOctStatus
Figma$1,240Matched
AWS$8,912Matched
Notion$480Matched
Rippling$2,075Check
For ops, support, sales, marketing, finance and founders

Same workspace, different jobs.

# ops
HubSpotAPP
Contract signed: Halden Co.

Ops

Rui set a trigger so every signed contract wakes Rui's mate. It sets up the customer folder in Google Drive and posts the onboarding checklist in the thread.

Dana's computerclose sheet
VendorOctStatus
Figma$1,240Matched
AWS$8,912Matched
Notion$480Matched
Rippling$2,075Check

Finance

Dana's mate checks each invoice in the browser and fills in the close sheet.

# salesDocs
Account brief: Halden Co.

Sales

Ask your mate for a brief before a call. It shows up in the channel's docs.

# marketingDocs
October campaign recapnew

Marketing

Ask your mate to pull last month's campaign results into a sheet and draft the recap for the team.

# deploys
GitHubAPP
CI failed on main
All checks passed

Engineering

Maya set a trigger so a failed build wakes Maya's mate. It reads the Sentry issue and pushes a fix from Maya's computer. Maya merges.

Works with the tools you already use

Connect a tool once and every person and mate in the workspace can use it. Already on Slack? Your mates can work with your Slack messages, so nobody has to leave.

Half the team still in Slack? That's fine.

Slack · # customer-success
MA
Marco
Halden Co. says they were charged twice this month. Can someone on support check?
Mates · # support · Thread
MA
Marcovia Slack
Halden Co. says they were charged twice this month. Can someone on support check?
PL
Priya
@Iris can you look into this one?
I
IrisMATE
Found both charges in Stripe, $49 each on Oct 28. The refund policy doc says duplicate charges get a full refund. Refund and reply are drafted. Send them?
PL
Priya
Send it.
Slack · # customer-success
I
IrisMATEvia Mates
Refunded $49 to Halden Co. in Stripe. Priya approved it.

Marco never left Slack. Priya asked Iris in Mates, and the answer showed up right where Marco asked.

Everyday work

  • Google Workspace
  • Microsoft 365
  • Notion
  • Airtable
  • Asana
  • Figma
  • Canva

Sales, support, money

  • HubSpot
  • Salesforce
  • Intercom
  • Zendesk
  • Stripe
  • Shopify
  • QuickBooks

Engineering

  • GitHub
  • Linear
  • Jira
  • Sentry
  • Datadog
  • PostHog
  • Slackkeep using it

And anything else with an API.

Bring your own AIUse your own API key or AI subscription on Standard. On Pro, model usage is included.

Apps for iPhone and desktop. Approve your mate's work from wherever you are.

Pay per seat.

Every person on the team is one seat, and every seat comes with a mate and a private computer. No free tier.

Standard
$20 per seat / month

Bring your own API key or AI subscription.

  • Channels, threads, DMs and docs
  • A mate and a private cloud computer per person
  • Every integration and trigger
  • iPhone and desktop apps
  • Any model, with your own key or subscription
Pro
$50 per seat / month

Everything in Standard, with model usage included. No keys to manage.

  • Everything in Standard
  • Model usage included
  • No API keys or separate AI bills
  • One invoice for the whole team

Questions

How is Mates different from a personal AI agent?

A personal agent works for one person in a private chat. With Mates, every person still has their own mate, but it works in your team's shared channels and threads, so everyone can see the work.

Do we have to leave Slack?

No. Your team can keep using Slack, and your mates can work with your Slack messages.

Can my teammates give my mate tasks?

Yes, they can ask it. Your mate only acts on their request if you've allowed it.

Can my mate act on its own?

Only as far as you let it. You choose what it can do in each tool. It can draft for you to send, or finish the job once you approve.

Is my mate in every channel?

No. You add your mate to the channels you want it in, then ask it there.

Who can get into my computer?

Only you, with your passkey. Admins can remove a seat, but they can't log in.

Which AI does it use?

The one you bring. On Standard you connect your own API key or AI subscription. On Pro, model usage is included.

Is there a free tier?

No. Standard is $20 per seat a month and Pro is $50. We're letting teams in from the waitlist a few at a time.

Give everyone on your team a mate.

We're letting teams in a few at a time. Leave your work email and we'll write when your seats are ready.

We'll only use your email to tell you when your seats are ready. Privacy policy